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To Succeed with Social Media for Business Start Here

To Succeed with Social Media for Business Start Here

by Sommer Poquette | Jun 23, 2022 | Online-Reputation-Management, Social Media Tips

Stop. Don’t just jump onto social media thinking it’s your magic potion for selling your products or services. Slow your roll. Instead, let’s clean up your online footprint, and then we can move forward with deciding who you want to reach online,...
How to provide the best customer service through social media

How to provide the best customer service through social media

by Sommer Poquette | May 12, 2021 | Online-Reputation-Management, Social Media Tips

Social media is not only a great tool to help market your business, but it can also be beneficial when it comes to providing the best customer service. It has been shown to be highly effective at addressing customers’ questions and concerns, because you can talk to...

Facebook Etiquette 101

by Sommer Poquette | Aug 24, 2020 | Facebook Marketing, Online-Reputation-Management

Facebook is probably the world’s most popular social networking site. If you are working online, you don’t need to have a presence there, but considering that millions of people of just about every demographic use it – why not? One issue with Facebook is that so many...
Is Your Site Trustworthy? Simple Ways To Boost The Trust Factor That’s Becoming More And More Important For Ranking

Is Your Site Trustworthy? Simple Ways To Boost The Trust Factor That’s Becoming More And More Important For Ranking

by Sommer Poquette | Mar 28, 2020 | Online-Reputation-Management, Social Media Tips, Website Development

If you did an audit of various websites, you’d quickly see that not every page that does on-page SEO well ranks well. They may have chosen keywords wisely and optimized their content yet they are buried deep down in the search results while other sites rank higher....
How to Respond to Negative Comments

How to Respond to Negative Comments

by Sommer Poquette | Jan 22, 2019 | Online-Reputation-Management

As long as a comment is legitimate, it’s best to respond to it rather than delete it. People have probably already seen it and your response can help to show that you care about your customers. Plus, once you have your protocols established, it will be easy to...
When Negative Comments Strike – What to Do

When Negative Comments Strike – What to Do

by Sommer Poquette | Jan 21, 2019 | Online-Reputation-Management

Here are the steps and best practices for dealing with negative content online: Identify the Source Where is the negative comment coming from? Start by identifying the source. Is it genuine or not? If it’s a troll or someone who revels in attacking people and...
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